The People's Lawyer Consumer News Alert
Center for Consumer Law
  Volume 141 Number 24

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The People’s Lawyer’s Tip of the Day

Even if you don’t pay rent, a landlord may not lock you out. A landlord may change the locks but must make a key available to the tenant to come and go 24-hours a day. Click here for more.


Southwest places new limits on animals traveling with passengers

Southwest Airlines is the latest airline to limit the types of animals that passengers can bring aboard aircraft. The airline has issued a set of updated policies for transporting trained service and emotional support animals in the aircraft cabin. The changes go into effect Monday, September 17. It follows other airlines making similar adjustments to their policies after some consumers complained that existing policies were being abused. Click here for more.


Your Money

Millions of U.S. consumers are seeing a boost in their credit score as a result of an overhaul in the way major credit reporting firms handle negative credit information. Under a new agreement with state regulators, non-loan items that went to collection firms -- such as old gym memberships or traffic tickets -- will be removed from consumers’ files.  Click here for more.


For the Lawyers

Hyperlink is too inconspicuous to compel arbitration. The First Circuit reversed an order compelling arbitration in a putative class action, finding that Uber could not enforce its terms of service against the Plaintiffs because the hyperlinks to their agreements were inconspicuous. The court noted that a contract-formation dispute might have been avoided altogether if Uber had used "a common method of conspicuously informing users of the existence and location of terms and conditions: requiring users to click a box stating that they agree to a set of terms, often provided by a hyperlink before continuing to the next screen." Cullilane v. Uber Techs., Inc., 893 F.3d 53 (1st Cir. 2018). Click here for more.

 

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